Customer Support Policy

All official product-related inquiries (free or paid products), including assistance, troubleshooting, or general support, are provided directly by Akascape. 
Support may be provided through our official communication channels, including Email, YouTube, GitHub, Discord, and other verified Akascape accounts.

Customers are encouraged to reach out to us for any legitimate product-related queries. We generally respond within 24 hours.

To maintain an efficient and secure support environment, the following policies apply to all support interactions: 

⏱️ Support Availability & Response Time

Support is provided on a best-effort basis. While we aim to respond promptly, response times may vary depending on workload, issue complexity, and time zone differences.

💬 Professional Communication

We do not engage in abusive or inappropriate language in any form of communication and expect the same standard from customers when contacting support. 
Use of offensive, hostile, or disrespectful language may result in termination of support services or blocking without prior notice.

We recommend using only text-based communication for support inquiries to ensure accurate record-keeping and maintain proper history of all interactions. 

💡 Feature Requests

Feature requests and suggestions are welcome. Product development decisions remain at our sole discretion.

🔐 Data Privacy

Any information shared during support interactions will be used solely for troubleshooting and verification purposes and will not be disclosed to third parties, except where required by law.

🛡️ Verification & Security

Users who exhibit suspicious behavior or fail to provide verifiable purchase, order ID, email or identity details required for support may be denied service and/or blocked. We maintain active monitoring of our support channels to prevent fraud, abuse, or scam attempts.
We do not engage in or endorse unethical practices.

🚫 Abuse & Spam

Misuse of support channels, including spam, harassment, or repeated non-constructive communication may result in immediate restriction or permanent blocking without prior notice.

📩 Relevance of Communication

Irrelevant submissions, including unsolicited promotional or brand marketing content, particularly from entities that are not officially registered may be declined without response. Any requests that violate the policies of partner companies linked with our official products will not be entertained. 

💳 Refund Requests

Refund requests are handled strictly in accordance with the refund policy specified for each product.

Requests that fall outside the stated policy guidelines cannot be processed, irrespective of external payment disputes or chargeback attempts.
Refunds are issued exclusively through the original payment platform. We do not issue payments through third-party channels.

🤝 Customer Conduct

We aim to provide a respectful and collaborative support experience. Genuine customers acting in good faith are always welcome. We do not discriminate or make support decisions based on an individual’s background, language, nationality, or race. All customers are treated equally and fairly during support interactions.

Last Updated: 23 Feb 2026